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Service support teams
Based in one of our branch offices, you’ll be encouraged to develop, progress, achieve further qualifications and support the delivery of high-quality client care.
Why join us?
Staff in our service support teams can enjoy a highly rewarding role with City & County. Our care coordinators, field care supervisors and administrators are the vital roles which keep our local care services moving and our clients satisfied. Join one of our teams and we’ll support you with a thorough induction and bespoke on-boarding programme to get you up to speed. We’ll also invest in you and empower you to achieve further qualifications.
What you’ll do
As a vital member of our team, you’ll make sure we provide the sort of care you would want your own family members to receive. From your office base, you’ll offer colleagues the support they need to expertly care for their clients. And if that means occasionally visiting clients in the community yourself, then you’ll do that too.
Directing, mentoring and supervising the care assistant team, you’ll keep quality standards high, ensuring that care is delivered on time and in line with each client’s needs and wishes. You will also communicate closely with everyone involved in a client’s care, assess and review their care packages, allocate rotas and plan cover as needed.
How you’ll be supported
These are challenging and busy roles, where you’ll need to react quickly to changing care needs and balance your care colleagues’ different requirements. They are some of our most engaging and rewarding roles though, and you’ll have the chance to move around the business to broaden your knowledge. Our industry-leading training and support teams will always be there to make sure that you receive the skills and opportunities to succeed – and even develop your career further, should you wish.
What we look for
It calls for good people-management skills, the ability to plan and be well-organised. In return, you’ll typically work Monday to Friday. So, if you have some relevant experience and the compassion necessary to look after people, join our care coordinator team.
Our benefits
When you join the City & County Healthcare family, you’ll enjoy a range of rewards and benefits that recognises the hard work you do and makes your life easier.
Family-friendly working
We offer maternity, paternity and adoption pay. Depending on your role, you may have the option of hybrid working – spending part of the week working from home.
Pension scheme
We offer a 5% employer contribution alongside your own contribution, with the option to take a higher contribution through a salary sacrifice scheme.
Generous annual leave
We offer up to 25 days’ paid leave alongside bank holidays for full-time employees, with proportional time off for part-time employees.
Cycle2Work scheme
Take advantage of the most cost-effective way to get a new bike and cycling equipment for getting to and from work.
Employee assistance programme
Take advantage of a range of health and wellbeing services for you and your family. Get access to counselling and financial support, alongside savings on everyday essentials.
Discounts and cash-back
Get access to hundreds of exclusive discounts, perks and cash back offers – covering everything from shopping and cinema to travel and days out.