Company Description

People Partner – Operations

Full time
Permanent
Home based plus UK travel as required
Competitive salary DOE

This role will report to the Director of People, Operations. Working closely with mid-level and senior leaders across the organisation and external partners.

Job Description

About the role

As People Partner Operations, you'll play a key role in working with the Director of People Operations to deliver the People strategy, aligned to the wider business strategy. You'll manage and develop stakeholder relationships whilst building a positive employee experience and culture. You’ll have the opportunity to:

· Strategy - implement the business wide People strategy. Shape and implement the aligned local People Plan

· Leadership – lead and develop a high performing team

· Risk and compliance - manage risk, ensuring compliance with legislative and client requirements through the application of robust people policies and processes

· Performance & Insight - deliver and improve performance against People metrics. Use data, insight and reporting to measure/track and improve performance and inform decisions. Drive continuous improvement.

· Talent and Capability Development – implement talent strategies that attract, develop and retain the required skills and capability to meet current and future business needs. Implement the PDR process. Play a key role in mid-level hiring

· Culture – support the service leaders to drive cultural alignment and implementation of transformative initiatives that foster a commitment to people first whilst tailored to the services unique challenges and nuances.

· Employee experience – drive initiatives to improve employee engagement, performance and retention across the employee lifecycle. Handle ER case management and ET processes, and people aspects of Tupe transfers and M&A activity

· Organisation Design – contribute to strategies to ensure that the business has the right structures and resources to meet current and future business needs

· Change management – people lead on business change processes. Identify opportunities for change and influence/engage others in delivery

· Coaching and development - build and leverage strong, influential and trusted partnering relationships across all areas and levels of responsibility. Develop the capability of leaders in best practice including the application of coaching methods

· Develop and leverage a strong external network. Keep abreast of external influences

· Champion and drive the development of a positive, supportive and inclusive culture including EDI initiatives

Qualifications

About you

· Leadership capability - an inspiring leader who demonstrates gravitas. Experience of operating/partnering at a mid/senior level across operational functions, and leading a team in a large-scale, multi-site, fast-based business

· Degree qualified or equivalent. CIPD qualified supplemented with broad generalist experience

· Coaching and development - experience of coaching and developing leaders. A formal coaching qualification would be an advantage.

· Strategic thinking. Ability to drive tactical initiatives whilst also able to see the big picture and develop medium term plans aligned to the wider business strategy

· Talent and capability development – experience of leading talent management initiatives

· Employee experience – experience of leading employee engagement initiatives. Strong grasp of employment law including TUPE/ET handling and M&A people activities. Experience of operating in a unionised environment would be an advantage

· Commercial acumen – able to balance commercial decision making with a people first approach, contribute to business discussions/challenges beyond their immediate functional remit and connect people strategy and business outcomes

· Embraces and drives change. Challenges the status quo. Project management capability

· Excellent stakeholder management and relationship building skills. Demonstrates customer focus

· Excellent interpersonal, influencing and negotiating skills. Adopts a collaborative approach. Demonstrates the courage to challenge, emotional intelligence and strong written and verbal communication skills.

· Performance and insight - data rationale. Comfortable using data/insight to drive decision making. Experience of people metrics/analytics and reporting. Experience of PDR processes

· Able to work relatively autonomously/self-starter and at pace

· Resilient, tenacious and driven to succeed. Results orientated

· Ethical, values led leader with a strong sense of purpose. Aligned with the CCH Company Values

Additional Information

Who We Are:

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values:

• COMMUNITY: Stronger together, building a thriving culture.
• COURAGE: Boldly shaping a better future.
• HEART: Passionate and dedicated—what we do matters.

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Your birthday off!*
• Ability to purchase up to 5 additional days annual leave*
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• *Subject to terms and conditions and qualifying period

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.

CCH Group is an Equal Opportunities Employer.