Company Description

Hub Scheduling Manager

Location: Southwark, London

Salary: £32,305 per annum

Are you an organised and proactive leader with a passion for delivering exceptional care coordination? Join City & County Healthcare Group as a Hub Scheduling Manager and play a key role in ensuring our care services run smoothly and efficiently.

At CCH Group, we blend national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations.

As the Hub Scheduling Manager, you’ll be responsible for leading a team of Hub Schedulers, optimising care schedules, and ensuring seamless service delivery for both Homecare and Reablement. Your expertise will ensure compliance, enhance service quality, and support operational growth—all while making a real difference in the lives of our service users.

If you're a problem-solver with strong leadership skills and experience in scheduling or care coordination, we’d love to hear from you!

What We Offer:

• Leadership Opportunities: Grow your career with a trusted sector leader.
• Team Development: Build and develop a high-performing care team.
• Ongoing Support: Access top-tier experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Job Description

What You’ll Do

• Team Leadership – Manage and support a team of Hub Schedulers to ensure all care visits are efficiently scheduled and optimised.

• Care Coordination – Oversee the rostering of Care Professionals, ensuring schedules are issued on time and that all visits for both Homecare and Reablement are completed in compliance with company standards.

• Operational Management – Proactively manage staff absences, ensuring appropriate cover is arranged and all roster changes are communicated effectively.

• Collaboration – Work closely with Intake Coordinators and the Hub Field Care Manager to ensure smooth transitions for new referrals from initial assessment to business-as-usual operations.

• Compliance & Documentation – Maintain accuracy across digital systems (e.g., People Planner, Active Care Planning) and ensure adherence to company-wide rostering standards.

• Quality Assurance – Conduct regular quality checks to maintain high service standards, ensuring compliance with regulatory requirements.

• People Management – Provide leadership, performance management, and development opportunities for your team through regular one-to-one meetings, supervisions, and appraisals.

• Reporting & Audits – Provide performance reports to senior managers and support CQC inspections and internal audits.

Qualifications

What You’ll Bring

• Proven Leadership – Experience in a managerial role within the healthcare or homecare sector, with the ability to lead and support a team effectively.

• Compliance & Quality Focus – Strong understanding of compliance requirements, including Care Plans, Risk Assessments, and Reablement.

• Care Coordination Expertise – Experience in managing care coordination and scheduling staff efficiently.

• Strong Communication Skills – Ability to engage with staff at all levels, providing clear direction and support.

• Problem-Solving & Decision-Making – Confident in making timely and effective decisions under pressure.

• Organisational Excellence – Strong time management and the ability to prioritise tasks effectively.

Preferred Qualifications:

• A relevant qualification in health, social care, or management (e.g., NVQ, Diploma in Health and Social Care).
• Experience in managing care coordination.
• Knowledge of CCH standards and care industry regulations.

If you’re a strategic thinker with a passion for delivering high-quality care, we’d love to hear from you!

Additional Information

Who We Are:

At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together.

Our Values:

• COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive.
• COURAGE: We boldly shape a better future, tackling challenges head-on.
• HEART: We are passionate and dedicated—we love what we do because what we do matters.

Ready to Take the Next Step?

Apply today and become part of a team that’s transforming lives, one person at a time.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.