Company Description

Booking Co-ordinator

Full-time, Permanent

£25,300 

At Hamilton Cross, we pride ourselves on delivering exceptional service, supporting our healthcare professionals, and ensuring our clients receive safe, reliable staffing solutions.

We are looking for an organised, confident, and customer-focused Booking Co-ordinator in NG15 (08:30-05:00pm) who shares our commitment to excellence, integrity, and putting people first.

This is a pivotal role where you will connect the right professionals to the right shifts, ensuring continuity of care while maintaining the highest standards of compliance and service delivery.

Working Arrangements

• Office-based training for the first 6 weeks
• Hybrid working thereafter: 3 days in the office and 2 days working from home
• Participation in a shared, fair on-call rota

Job Description

The Role

• Coordinating staff bookings and managing rotas to meet client requirements
• Building positive, professional relationships with healthcare staff and clients
• Maximising shift fulfilment while upholding compliance and quality standards
• Responding promptly and effectively to enquiries and operational challenges
• Maintaining accurate records and updating internal systems with attention to detail
• Working collaboratively with colleagues to uphold our reputation for reliability and excellence

Qualifications

What We’re Looking For

• Minimum 1 year’s experience in Care Coordination (required)
• Background in customer service, sales, call handling, or rota coordination (preferred)
• A confident communicator who demonstrates professionalism and integrity
• Strong organisational skills with the ability to prioritise in a fast-paced environment
• A proactive, solution-focused mindset
• Competent IT skills and ability to manage multiple systems
• A team player committed to delivering outstanding service

Additional Information

Why Join Us?

• A supportive team culture built on respect and collaboration
• Full training and continuous development opportunities
• Clear progression pathways
• A role where your contribution directly supports quality care delivery

Benefits

• Company pension
• Health & wellbeing programme
• Free Parking