Company Description

Team Leader (Extra Care Scheme)

Matilda Place and Danemark Court Gordon Road Winchester Hampshire SO23 7TD

Up to £24,300 per annum 

Full-time, Permanent 

About us

City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.

Job Description

The Role

The role of the Team Leader (Extra Care) is to support the delivery of the highest quality care support services by carrying out a range of functions in the Extra Care setting, including the assessment and review of individual services and the practical supervision, instruction and support of care workers.

You will spend the majority of your working time in your designated Extra Care scheme(s) carrying out your primary functions, but your role will typically also entail a certain amount of office-based administrative work. You may also be required to work according to agreed shift patterns in order to carry out your functions outside normal office hours.

Qualifications

About you 

We are looking for a dedicated and compassionate individual to join our team. The ideal candidate will have a solid understanding of care principles, statutory regulations, and health and safety within the care sector. Experience with specific tenant groups, risk management, and following both written and verbal instructions is essential.

Key skills include proficiency in Microsoft Office and email, good communication abilities, and interpersonal skills. A commitment to equality, personal development, and making a positive impact on people’s lives is crucial.

Personal Attributes:

• Professional, compassionate, and empathetic.
• Strong leadership abilities, able to motivate and inspire others.
• Conscientious, reliable, and patient, with a calm demeanor in crisis situations.
• Flexible, self-motivated, and able to prioritise under pressure.

Experience:

• Managing and delivering care support services.
• Experience in handling complaints and delivering training is advantageous.

Qualifications:

• GCSEs in Maths and English (or equivalent).
• NVQ/QCF Level 3 Diploma (or equivalent).
• A full driving licence (or ability to travel independently).

If you are passionate about making a difference in people’s lives and meet the above criteria, we’d love to hear from you.

Additional Information

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• Up to 25 days holiday plus bank holidays (subject to role) 
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

*subject to terms and conditions and qualifying period

Why choose us?

This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development. 

City and County Healthcare Group is an equal opportunities employer.