Company Description

Hub Field Care Manager

Location: Southwark, London

Salary: £32,305 per annum

Are you a proactive leader with a passion for delivering high-quality care? Join CCH Group, the UK’s largest and most trusted care provider, as a Hub Field Care Manager and play a vital role in ensuring exceptional service delivery in your community.

At CCH Group, we blend national strength with local expertise, delivering 1.5 million hours of care each month across 260+ locations. As a Hub Field Care Manager, you will be critical in maintaining compliance, overseeing field-based activities, and ensuring smooth transitions for new referrals into our services. Your primary focus will be on upholding service quality, supporting your team, and ensuring that care provision consistently meets the highest standards.

Job Description

What you’ll do

• As a Hub Field Care Manager, you will play a key role in ensuring service quality, compliance, and operational efficiency. Your responsibilities will include:
• Managing Field Care Supervisors – Lead and support a team of Field Care Supervisors, ensuring all field-based activities meet high standards of compliance and quality.
• New Referrals & Service Growth – Work closely with Intake Coordinators to manage new referrals efficiently, ensuring smooth transitions from initial referral to ongoing care.
• Ensuring Compliance & Quality – Oversee Care Plans, Risk Assessments, and Reablement surveys, ensuring all documentation meets company and regulatory standards. Conduct field-based competency checks, spot checks, and supervisions to maintain care quality.
• Staff Support & Development – Provide regular 1:1 meetings, supervisions, and appraisals, ensuring team members are well-supported and developed. Manage performance, absence, and annual leave to maintain operational effectiveness.
• Quality Assurance & Reporting – Monitor service quality through audits and feedback, ensuring adherence to CQC standards. Provide reports to senior managers and assist in regulatory inspections.
• This role is essential in ensuring that care services are delivered effectively, compliance is maintained, and teams are fully supported to provide the highest standards of care.

What We Offer:

• Leadership Opportunities: Grow your career with a trusted sector leader.
• Team Development: Build and develop a high-performing care team.
• Ongoing Support: Access top-tier experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

   

Qualifications

What You’ll Bring: 

• Proven Leadership – Experience in a managerial role within healthcare or homecare, with the ability to motivate and manage a team effectively.

• Compliance & Quality Focus – Strong knowledge of Care Plans, Risk Assessments, and Reablement, ensuring compliance with industry regulations. Experience in conducting competency checks, supervisions, and quality audits.

• Strong Communication Skills – Ability to engage with staff at all levels, providing clear direction, support, and feedback both verbally and in writing.

• Problem-Solving & Decision-Making – Confident in making quick and effective decisions under pressure, resolving challenges with a proactive approach.

• Organisational Excellence – Exceptional time management and organisational skills, ensuring smooth and efficient operations.

Preferred Experience & Qualifications:

• Relevant qualification in health, social care, or management (e.g., NVQ, Diploma in Health and Social Care).
• Experience managing field-based teams and ensuring operational effectiveness.
• Knowledge of CCH standards and care industry regulations.

If you’re a strong leader with a passion for delivering high-quality care, we’d love to hear from you!

Additional Information

Who We Are:

At CCH Group, our vision is to become the best place to work in care. Our mission is to expand our reach so that those in need of care are never forgotten or alone. We achieve this by nurturing our people, elevating their roles in society, and transforming lives together.

Our Values:

• COMMUNITY: We are stronger together. One team building a culture where our customers and people thrive.
• COURAGE: We boldly shape a better future, tackling challenges head-on.
• HEART: We are passionate and dedicated—we love what we do because what we do matters.

Ready to Take the Next Step?

Apply today and become part of a team that’s transforming lives, one person at a time.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.